At BetBolt.com, we are committed to delivering outstanding service and a secure, fair experience for all our users. We take all complaints seriously and aim to address concerns in a professional, timely, and transparent manner.
How to Submit a Complaint
You may submit a complaint through any of the following channels:
Email: [email protected]
Online Form: Through support
Please include the following details:
Your full name and contact information
A clear and detailed description of the issue
Any relevant supporting documentation (e.g., screenshots, transaction records)
Your preferred outcome or resolution
Complaint Handling Process
Acknowledgment: We will confirm receipt of your complaint within 2 business days.
Review: A trained member of our Complaints Team will assess your case.
Additional Info: We may request further clarification or documents as needed.
Initial Response: We aim to provide a proposed resolution within 10 business days.
Updates: If further investigation is required, we will keep you informed with status updates.
Resolution Deadline: Most cases will be resolved within 30 calendar days of receipt.
Complaint Records
We retain records of all submitted complaints for a minimum of 5 years, in accordance with Costa Rican legal and operational standards. These records are stored securely and only accessible by authorized personnel.
Escalation & Appeals
If you are not satisfied with the proposed resolution, you may escalate your case by contacting:
Manager: [email protected]
Additionally, you retain full rights as a consumer under Costa Rican law to pursue resolution through appropriate legal or regulatory channels.
Commitment to Fairness
BetBolt.com is committed to full transparency and continuous improvement in how we manage complaints. We welcome feedback and strive to learn from every concern raised.
If you require further clarification or assistance regarding this Complaints Policy, please reach out to our team.